Return Policy

Last updated:

This Return Policy sets out the cancellation, refund, and rescheduling terms for coaching products purchased from Luminouslyenergy through luminouslyenergy.shop or directly via email or telephone. We want you to feel confident when investing in our morning and evening routine coaching programmes, and we have designed this policy to be fair and transparent.

1. Scope

This policy applies to all coaching products offered by Luminouslyenergy, including:

• Morning Blueprint Coaching (£89): four-week morning routine coaching programme with two one-to-one sessions and weekly check-ins
• Evening Wind-Down Coaching (£89): four-week evening routine coaching programme with two one-to-one sessions and a personalised wind-down guide
• Full Day Rhythm Package (£249): eight-week comprehensive coaching programme with six sessions, progress tracking, and priority support

This policy does not apply to third-party products or services that may be referenced on our website but are not sold directly by Luminouslyenergy.

2. Nature of Our Products

Our coaching products are digital and service-based offerings that include personalised coaching sessions, custom routine plans, and ongoing support. Because coaching services are delivered over time and tailored to each individual client, standard "return" policies applicable to physical goods do not directly apply. Instead, this policy addresses cancellation, refund eligibility, and session rescheduling.

3. Cancellation Before Programme Start

If you cancel your coaching package before your first scheduled session, you are entitled to a full refund of the purchase price. To cancel, please contact us at support@luminouslyenergy.shop or +441614082874 with your booking reference and reason for cancellation. Refunds will be processed to the original payment method within 14 business days of receiving your cancellation request.

Cancellation requests must be received at least 48 hours before your first scheduled coaching session. Cancellations received less than 48 hours before the first session may be subject to an administrative fee of £15 to cover preparation costs already incurred by your assigned coach.

4. Cancellation After Programme Start

If you wish to cancel after your coaching programme has begun but before it is completed, the following refund structure applies:

• Morning Blueprint Coaching and Evening Wind-Down Coaching: if cancelled after the first session but before the second session, a partial refund of £44.50 (50% of the package price) will be issued. No refund is available after the second session has taken place or if more than half of the programme duration has elapsed.
• Full Day Rhythm Package: if cancelled after the first session but before the third session, a partial refund of £124.50 (50% of the package price) will be issued. If cancelled after the third session, a pro-rata refund will be calculated based on remaining unused sessions. No refund is available after the fifth session has taken place or if more than 75% of the programme duration has elapsed.

In all cases, any coaching materials, routine plans, or resources already delivered to you remain available for your personal use, but ongoing support and remaining sessions will be discontinued upon cancellation.

5. Consumer Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a statutory 14-day right to cancel distance contracts (including online purchases) without giving any reason. However, if you request that coaching services begin during the cancellation period, you acknowledge that you will lose your right to cancel once the service has been fully performed. If you request early commencement of your coaching programme during the 14-day cancellation period, we will ask for your explicit consent acknowledging that your cancellation right will be affected once the first session is delivered.

6. Session Rescheduling

We understand that schedules change. You may reschedule any coaching session by providing at least 24 hours' notice to your coach or our support team. Rescheduled sessions must be completed within the original programme duration unless an extension has been agreed in writing. Sessions missed without at least 24 hours' notice may be forfeited and will not be rescheduled or refunded, except in cases of genuine emergency at our discretion.

If Luminouslyenergy needs to reschedule a session due to coach unavailability, we will offer alternative times at no additional cost and, where necessary, extend your programme duration to ensure you receive all included sessions.

7. Dissatisfaction and Complaints

Your satisfaction with our coaching products is important to us. If you are unhappy with any aspect of your coaching experience, please contact us within 7 days of the relevant session at support@luminouslyenergy.shop. We will review your concerns promptly and work with you to find a fair resolution, which may include additional support sessions, reassignment to a different coach, or a partial refund depending on the circumstances.

If you remain dissatisfied after our internal review, you may refer your complaint to an alternative dispute resolution provider. Details of applicable ADR schemes will be provided upon request.

8. Non-Refundable Items

The following are non-refundable under all circumstances:

• Coaching sessions that have already been delivered and completed
• Administrative fees incurred due to late cancellation (less than 48 hours' notice before the first session)
• Any optional add-on services purchased separately unless otherwise stated at the time of purchase
• Programmes where the client has violated our Terms of Use or engaged in conduct that makes continued coaching impractical

9. Refund Process

Approved refunds will be processed to the original payment method within 14 business days of approval. If the original payment method is no longer available, we will contact you to arrange an alternative refund method. You will receive email confirmation when your refund has been processed. Please allow additional time for your bank or payment provider to reflect the refund in your account.

10. Package Transfers

Coaching packages purchased from Luminouslyenergy are personal to the booking client and cannot be transferred to another person without our prior written consent. If you wish to gift a coaching package, please contact us before purchase so we can arrange appropriate booking in the recipient's name.

11. Programme Extensions

If you need additional time to complete your coaching programme due to personal circumstances, you may request a one-time extension of up to 4 weeks at no additional charge. Extension requests must be submitted before the original programme end date. Further extensions may be available at a reduced rate, subject to coach availability.

12. Changes to This Policy

We may update this Return Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase will apply to your booking, unless changes are required by law and are more favourable to you.

13. Contact Us

For cancellation requests, refund enquiries, or questions about this Return Policy, please contact:

Luminouslyenergy
167, 169 Great Portland St, London W1W 5PF, United Kingdom
Phone: +441614082874
Email: support@luminouslyenergy.shop