Privacy Policy

Last updated:

This Privacy Policy describes how Luminouslyenergy ("we", "us", or "our") collects, uses, stores, and protects personal information when you visit luminouslyenergy.shop, purchase our morning and evening routine coaching products, or otherwise interact with our services. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Data Controller

The data controller responsible for your personal information is Luminouslyenergy, located at 167, 169 Great Portland St, London W1W 5PF, United Kingdom. For any privacy-related enquiries, you may contact us at support@luminouslyenergy.shop or by telephone at +441614082874.

2. Scope of This Policy

This Privacy Policy applies to all personal data processed in connection with our coaching services, including but not limited to the Morning Blueprint Coaching programme, the Evening Wind-Down Coaching programme, and the Full Day Rhythm Package. It covers data collected through our website, during coaching sessions (in-person or virtual), through email correspondence, and via any other communication channel we use to deliver our products and services.

3. Personal Data We Collect

3.1 Information You Provide Directly

When you enquire about or purchase our coaching products, we may collect the following categories of personal data:

• Identity data: full name, title, and date of birth (where relevant to coaching assessments)
• Contact data: email address, telephone number, postal address
• Transaction data: details of coaching packages purchased, payment amounts, and billing information
• Communication data: messages sent through our contact form, email correspondence, and session notes
• Coaching-related data: information about your current morning and evening routines, lifestyle habits, goals, preferences, and progress throughout your coaching programme
• Consent records: confirmation that you have agreed to the processing of your personal data and accepted our terms

3.2 Information Collected Automatically

When you visit luminouslyenergy.shop, we may automatically collect certain technical data, including your IP address, browser type and version, operating system, referral source, pages viewed, time and date of access, and interaction data such as clicks and scroll behaviour. This information is collected through cookies and similar technologies as described in our Cookies Policy.

4. How We Use Your Personal Data

We process your personal data for the following purposes and on the following legal bases:

• To deliver coaching services you have purchased, including scheduling sessions, creating personalised routine plans, and providing ongoing support (legal basis: performance of a contract)
• To respond to your enquiries and communicate with you about our coaching products (legal basis: legitimate interests and, where applicable, performance of a contract)
• To process payments and manage billing for coaching packages (legal basis: performance of a contract)
• To improve our website, coaching methodologies, and product offerings based on aggregated usage patterns (legal basis: legitimate interests)
• To comply with legal obligations, including tax and accounting requirements (legal basis: legal obligation)
• To send you information about coaching products and services where you have opted in to receive marketing communications (legal basis: consent)
• To protect our rights, prevent fraud, and ensure the security of our systems and clients (legal basis: legitimate interests)

5. Coaching Session Data

During your coaching programme with Luminouslyenergy, your coach may record notes about your routines, progress, challenges, and agreed action steps. This information is used solely to deliver and improve your coaching experience. Session notes are stored securely and are accessible only to your assigned coach and authorised administrative staff. We do not share detailed coaching session content with third parties except as required by law or with your explicit consent.

6. Data Sharing and Third Parties

We do not sell your personal data. We may share your information with the following categories of recipients where necessary:

• Payment processors who facilitate secure transactions for coaching package purchases
• Cloud hosting and IT service providers who maintain our website and data storage infrastructure
• Video conferencing platforms used for virtual coaching sessions, where applicable
• Professional advisers including accountants and legal counsel, bound by confidentiality obligations
• Regulatory authorities, law enforcement, or other bodies when required by applicable law

All third-party service providers are required to process your data only on our instructions and in compliance with applicable data protection legislation. Where data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the Information Commissioner's Office.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Specifically:

• Contact form submissions and general enquiries: up to 24 months from the date of last contact, unless a coaching relationship is established
• Coaching client records, including session notes and routine plans: up to 7 years following the completion of your coaching programme, to support any follow-up services and comply with legal obligations
• Transaction and billing records: up to 7 years in accordance with UK tax and accounting requirements
• Marketing consent records: for the duration of your subscription plus 12 months after withdrawal of consent
• Website analytics data: up to 26 months in aggregated or anonymised form

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.

8. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of access: you may request a copy of the personal data we hold about you
• Right to rectification: you may request correction of inaccurate or incomplete data
• Right to erasure: you may request deletion of your data in certain circumstances
• Right to restrict processing: you may request that we limit how we use your data
• Right to data portability: you may request your data in a structured, machine-readable format
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at support@luminouslyenergy.shop. We will respond within one month of receiving your request. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission via HTTPS, access controls limiting data access to authorised personnel, secure storage of client records, regular security assessments, and staff training on data protection practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our coaching products and services are designed for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18 years of age. If we become aware that we have collected data from a minor without appropriate parental consent, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our coaching products, services, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on luminouslyenergy.shop. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how Luminouslyenergy handles your personal data in relation to our coaching products, please contact us:

Luminouslyenergy
167, 169 Great Portland St, London W1W 5PF, United Kingdom
Phone: +441614082874
Email: support@luminouslyenergy.shop